# Delivery and returns | Peps for Pups

> UK delivery by Royal Mail Tracked, 30 day unopened returns and your 14 day right to cancel.

Source: https://pepsforpups.co.uk/delivery-and-returns
Publisher: Peps for Pups (https://pepsforpups.co.uk)
Last updated: 2026-11-13

## Delivery

- **Where:** United Kingdom only.
- **Options:** Royal Mail Tracked 48 (48 to 72 hours) £2.99, or Royal Mail Tracked 24 (24 hours) £3.99.
- **Dispatch:** Orders paid before 2pm on a working day are packed the same day.

Orders are packed once payment has been received. We send a secure payment link or bank details after you send your order.

You will receive a tracking number by email when your parcel is on its way.

## Returns

Unopened vials can be returned within 30 days for a full refund. Email [hello@pepsforpups.co.uk](mailto:hello@pepsforpups.co.uk) with your order reference and we will send return instructions.

## Your right to cancel

Under UK consumer law you can cancel an online order within 14 days of receiving it, without giving a reason. Tell us within that period and return the goods within a further 14 days. We refund the price and the standard delivery charge.

For safety reasons, sealed vials that have been opened after delivery cannot be returned unless they are faulty.

## If something arrives damaged or wrong

Email us within 14 days with a photograph and your order reference. Do not open the vial. We will replace it or refund you in full, and we cover the return postage.

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BPC-157 is supplied for research use only. It is not a veterinary medicine and is not for human or animal consumption.