Delivery and returns

UK delivery by Royal Mail Tracked, 30 day unopened returns and your 14 day right to cancel.

Delivery

• Where: United Kingdom only.
• Options: Royal Mail Tracked 48 (48 to 72 hours) £2.99, or Royal Mail Tracked 24 (24 hours) £3.99.
• Dispatch: Orders paid before 2pm on a working day are packed the same day.

Orders are packed once payment has been received. We send a secure payment link or bank details after you send your order.

You will receive a tracking number by email when your parcel is on its way.

Returns

Unopened vials can be returned within 30 days for a full refund. Email hello@pepsforpups.co.uk with your order reference and we will send return instructions.

Your right to cancel

Under UK consumer law you can cancel an online order within 14 days of receiving it, without giving a reason. Tell us within that period and return the goods within a further 14 days. We refund the price and the standard delivery charge.

For safety reasons, sealed vials that have been opened after delivery cannot be returned unless they are faulty.

If something arrives damaged or wrong

Email us within 14 days with a photograph and your order reference. Do not open the vial. We will replace it or refund you in full, and we cover the return postage.